Shipping + Returns
Delivery charges are as follows:
Hand delivered 1 working day: no delivery charge
DHL Express 2-4 working days: £10
REST OF WORLD:
DHL Express 4-6 working days: £15
We aim to dispatch within 1-2 days of receiving an order. If an item is out of stock we will contact you as soon as possible to notify you of this. For all orders outside Qatar, we use a tracked service with DHL. We will send you confirmation along with tracking details as soon as your item(s) are dispatched.
All deliveries require a physical address; the carrier cannot deliver to a P.O. box. When accepting the delivery a signature is required. If you, or someone on your behalf is not able to sign for the delivery, the carrier will leave a card for you to arrange re-delivery at a suitable time.
Please note that this charge includes delivery only therefore customers will be responsible for any import duties and local taxes.
At peak times (i.e. Christmas and other special dates) please allow a little longer for your order to arrive.
If you are not happy with your order please return it within 14 days of receipt along with your invoice as proof of purchase. To complete your return, please email Alice at firstname.lastname@example.org with your proof of purchase, and she will give you the address to send it to. If 14 days have gone by since you received your order, unfortunately we cannot offer you a refund.
Items will be refunded provided they are returned unused, undamaged, and in their original packaging. You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty.
Shipping costs are non-refundable.
The safe return of items and the cost of returning items is your responsibility. Therefore you should consider using a trackable shipping service or purchasing shipping insurance. Alice Fulton Pozzi Limited is not responsible for any shipments lost in transit and cannot guarantee that Alice will receive your returned item(s).
If you wish to cancel your order before it has been dispatched then you must email Alice at email@example.com immediately.
Once your return is received, Alice will send you an email to notify that she has received your returned item. If the return is approved, then your refund will be processed, and a credit will be applied to your original method of payment within 14 days.
If you are expecting a refund and have not received one yet, check your bank account again. Then contact your bank or credit card company because it can take time before your refund is officially posted. If you’ve done all of this and you still have not received your refund then please contact Alice at firstname.lastname@example.org.